Frequently Asked Questions- professional & licensed cleaners
Please reach us at Info@BeeFreshCleaners.com if you cannot find an answer to your question.
✅ Declutter Surfaces & Floors – Pick up personal items, clothes, toys, or paperwork to allow cleaners to focus on deep cleaning.
✅ Secure Valuables & Fragile Items – Store jewelry, important documents, or breakables in a safe place.
✅ Provide Access – Ensure doors are unlocked or provide a key/code if you won’t be home.
✅ Clear the Sink & Countertops – If possible, put dishes away to allow deep cleaning of the kitchen.
✅ Communicate Special Requests – Let the cleaners know about any preferences, allergies, or areas to avoid.
If You Have Pets:
🐾 Secure Pets – Keep them in a designated area or let the cleaners know about their presence.
🐾 Remove Pet Waste & Litter Boxes – A quick clean-up before the team arrives is appreciated.
These small steps let us clean efficiently and make your home shine!
Embark on a thorough cleaning journey with Bee Fresh Cleaners! We highly recommend our Deep Clean for first-timers — an extensive sweep that tackles all those nooks and crannies missed in regular cleanings. After the deep clean delight, many customers opt for our Regular Clean to keep their spaces consistently buzzing with freshness.
Our Hygienic Cleaning Approach 🐝✨ We target high-touch areas like countertops, faucets, light switches, doors, and frames to eliminate bacteria and dirt. By focusing on where germs spread, we help create a cleaner, healthier space with every service!
Yes, we are licensed and certified by ISSA in Professional House Cleaning. This certification allows us to follow best practices and industry standards, ensuring top-quality service for every client! 🐝✨
We hold an international industry certification that validates our cleaning services through an independent third-party assessment. Our quality-driven management ensures we maintain hygienic environments, benefiting all building occupants—because we believe a clean space is bee-autiful! 🐝✨
Have you heard of vacuums being certified? That's right! The Carpet and Rug Institute conducts a series of tests on various carpet types and ranks vacuums accordingly. Good news—ours are ranked Gold and Bronze, and they come equipped with HEPA filters to minimize pathogens and ensure a healthier home!
No one wants pesky pests buzzing around. We’re more than happy to help with the cleanup after the space has been treated. Please ensure to add this detail to your inquiry, 🐝✨
HEPA filters offer several benefits, including:
- Improved Air Quality: They trap dust, pollen, and other allergens, helping to create a cleaner, healthier environment.
- Reduced Allergens: HEPA filters are excellent at capturing small particles, making them ideal for those with allergies or asthma.
- Minimized Pathogens: HEPA filters can help reduce bacteria, viruses, and other harmful microorganisms in your home.
- Better Cleaning Efficiency: They enhance vacuum performance by trapping fine particles that traditional filters might miss.
In short, using a HEPA filter helps keep your home cleaner and your air fresher! 🐝✨
- Cancel 48 hours in advance: Enjoy a full refund straight to the payment info on file.
- Within 48 hours? No worries! Your booking is credited to your account for future use.
- Cancel within 24 hours: A non-refundable full charge will apply.
We appreciate your understanding and look forward to serving you again soon!
Fluttering with flexibility! No charges for rescheduling when you make the hive-happy decision 48 hours before your original booking. Dive into our Cancellation & Refund FAQ for all the sweet details.🐝✨
Not at all! Most of our clients aren’t home during their service, and that’s completely fine—no need to buzz around for us! We’re here to bee helpful and will happily accommodate whatever works best for you! 🐝✨
While it’s as rare as spotting a queen bee in the wild, accidents can still happen. If our team accidentally breaks something, we’ll bee sure to notify you right away and work with you to make it right! 🐝✨
Our customers are our top priority! If you notice we missed a spot within the first day, just give us a buzz. Our busy bees are always hard at work, but your satisfaction comes first—if something isn’t quite right, we’ll make it right ASAP. Your happiness is our honey! 🐝✨
License # 5028992
At Bee Fresh Cleaners, we strive to provide the highest level of professional cleaning service. However, we are not responsible for damage to items that are improperly installed, loosely attached, structurally compromised, or visibly worn due to age, sun exposure, or neglect. This includes but is not limited to: blinds, curtain rods, light fixtures, furniture, handles, paint, grout, and cabinetry.
Heavily soiled homes—such as those not cleaned in several years—may be subject to additional fees due to extended labor time. Deep cleaning services do not include wall washing, window cleaning, or grout scrubbing unless specifically requested and quoted separately.
Promotional offers, such as the 40% off initial deep clean, are available to first-time customers only and require a 6-month weekly or biweekly service commitment. If the agreement is canceled before the 6-month term is completed, the remaining balance of the full, undiscounted deep clean will become due. Offer valid through July 31, 2025, and cannot be combined with other discounts.
By accepting service from Bee Fresh Cleaners, you acknowledge and agree to these terms and conditions as part of our service agreement.
Thank you for choosing Bee Fresh Cleaners—we value your trust and take pride in treating your home with care.
Sparkling Spaces, Every Time!
Experience Top-Rated Cleaning Services in the Bay Area – Homes, Offices, Airbnb's & More! Book Now for a Spotless Space.