SMS Privacy Policy

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Last Updated: December, 2025

At Bee Fresh Cleaners (“we,” “our,” or “us”), your privacy is extremely important to us. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text message communications from our team. This policy complies with applicable U.S. regulations, including the Telephone Consumer Protection Act (TCPA) and California Consumer Privacy Act (CCPA).

1. Information We Collect

When you opt in to receive SMS messages, we may collect the following personal information:

• Your name
• Mobile phone number
• Service address
• Appointment or service details
• Any information you provide in replies to our messages

We collect this information when you schedule a cleaning, request a quote, complete a form on our website, or voluntarily opt in to text communication.

2. How We Use SMS-Related Information

Your phone number and related details are used only for the following purposes:

• Appointment reminders (including 2-day reminders and day-of notifications)
• Service confirmations, updates, and completion notes
• Customer support and scheduling communication
• Important operational notices
• Promotional or marketing messages (only if you have expressly opted in)

We will never use SMS information for unrelated purposes without your consent.

3. Your Consent (TCPA Compliance)

By providing your mobile phone number and opting in to receive texts, you consent to:

• Receiving SMS messages from Bee Fresh Cleaners
• Communications sent via automated or non-automated technology
• Message frequency that varies based on your services and engagement
   

Standard message and data rates may apply.
Your consent is not required to receive services.

4. Opt-Out & Your Choices

You may opt out at any time by replying:

• STOP — to stop receiving messages
• START — to resume receiving messages
• HELP — for assistance
   

You may also contact us directly at:
📧 info@beefreshcleaners.com
📞 925-207-9437

Once you opt out, you will no longer receive SMS messages unless you re-opt in.

5. How We Protect Your Information

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse. However, no electronic system is 100% secure, and we cannot guarantee absolute security.

We do not:

• Sell your personal information
• Share or transfer your phone number to third parties for marketing 
• Store SMS data longer than operationally necessary
   

6. CCPA Rights for California Residents

If you are a California resident, you have the right to:

Right to Know

Request what personal information we collect, use, or disclose.

Right to Delete

Request deletion of personal information, subject to certain exceptions (e.g., service fulfillment, legal obligations).

Right to Opt-Out of Sale

We do not sell personal information, including SMS phone numbers, to third parties.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, contact us at:
📧 info@beefreshcleaners.com

7. Data Retention

We retain SMS communication data only as long as needed to:

• Deliver services
• Maintain accurate business records
• Comply with legal requirements
   

Once no longer needed, data is deleted or anonymized.

8. Third-Party Service Providers

If we use third-party SMS platforms (such as scheduling software or CRM tools), they may process your information solely to deliver communications on our behalf. These providers are contractually prohibited from selling or sharing your information for marketing purposes.

9. Changes to This Policy

We may update this SMS Privacy Policy periodically. Changes will be posted here with a new “Last Updated” date. Continued use of SMS services following updates means you accept the revised policy.

10. Contact Us

For questions about this policy, privacy concerns, or to exercise CCPA rights:

Bee Fresh Cleaners
📧 info@beefreshcleaners.com
📞 (insert business phone)
🌐 www.beefreshcleaners.com